4 Tips for an Insightful Call

Getting the gist of your interviews with Experts is key. A good call can really help you gathering all the practical and in-depth information for your project.

This is why Xperts Council put together a training program on how to get a truly insightful call. After two hours of role-plays and various exercises, you will be able to develop all the cross-curricular skills to make effective briefs and improve the quality of your exchanges with each Expert.

Those who attended this session loved it, why not try it? To give you a taste of this training that we can organize anytime, here are 4 tips.

Preparation before a meeting is essential and will allow you to make the most of your time. Don’t forget to take care of preliminaries and to set your objectives. Do not hesitate to share them with your Expert at the beginning of your call.

Show an Open Attitude
“Communication by phone is 80% attitude, 20% words.”
During the interview, make sure you transmit your interest and engagement, don’t forget, you can hear a smile on a phone! These efforts will be perceived by the Expert, creating motivation and mutual involvement in the discussion.

Choose between Open and Closed questions
Closed questions will allow you to get confirmations especially about the Expert’s opinion whereas open questions will provide you with more information, potentially opening the discussion. Do not hesitate to juggle with both styles, as they will give you a broader variety of information.

You need to reformulate not to confront
If you meet any objections from your Expert, keep an open attitude and take it as a good opportunity to bounce back!
Reformulate what has been said and ask for clarifications, this will help you make sure you understood, and get more information on the topic.